1- User is a person who access website to see experiences and fill booking form;
2- All informations provided on user account are private and never send to suppliers;
3- Go to your account details and choose or change “display name”, thats the only part appear on ticket support!

1- Guest is a person who participe on experience, supplier have directly access to information send by booking form;
2- All informations necessary to guest inscription and to supplier send to insurance company, when required.

1- Fee or % pay directly to Vakanzes;
2- Remaining at destination to supplier.

1- Pay when minimum number of guests for the experience is reached or when all details for experiences where confirmed by Vakanzes or supplier;
2- Your order is not blocked. “Waiting for approval” >>> experience waitlist;
3- Your order is blocked when you receive an email with “order approved”;
4- Your order is blocked for 24h “pending payment”. If no payment, your order will be cancelled;
5- Can happened, you see the same experience with INSTANT BOOKING, minimum number of guests are reached.

1- Pay directly, no need approval by Vakanzes or supplier. Recurring experiences or with minimum guests reached.
2- Your order is blocked with “on-hold” or “processing” or “completed” STATUS;
3- Your order is blocked for 24h for “on-hold” STATUS. If no payment, your order will be cancelled;
4- Can happened, you see the same experience few days/hours before with PRE ORDER, minimum number of guests were still not reached.

Main order status with maining:

1- “waiting for approval“: for pre-orders. Pay when minimum number of guests for the experience is reached or when all details for experiences where confirmed by Vakanzes or supplier;
2- “pending payment“: for pre-orders. After “order approved” by email, you can pay or cancel your order. Your order is blocked for 24h, if no payment, your order will be cancelled.
3- “cancelled“: for pre-orders. When Vakanzes or supplier reject your pre-order. For instant booking: when your order is not paid in 24h. Can happened with some payment methods with no instant confirmation. Vakanzes cancel your order.
4- “on hold“: for payments off-line like bank transfer.
5- “processing“: for paid orders awaiting Vakanzes confirmation.
6- “completed“: for paid orders and Vakanzes confirmation.
7- “refunded“: when guest or Vakanzes or supplier cancel and any payment have been made. Any refund request is check one by one and if confirmed, is made manually by bank transfer. 
8- “failed” : for payment not authorized by bank provider or due to checkout problem. Go to support page and report your problem.

1- First, check on our FAQ’s if you find answer to your question;
2- Or contact us by WhatsAPP, by email or by ticket system on SUPPORT PAGE;
3- WhatsAPP or email: you don’t need to login. Only assisted by Vakanzes team;
4- Ticket system: only for login users. You can be assisted by Vakanzes Team or supplier;
5- Supplier never have access to your datas (Email, whatsApp, address…);
6- USER/GUEST NEVER send personal datas to supplier;
7- SUPPLIER NEVER can ask for personal datas to platform user;
8- Any violation of point 6 & 7, responsible account will be deleted!
9- Vakanzes have access to all ticket messages exchange!

1- Distance is calculated in AZIMUT (bird flight);
2- Useful to know your distance from experience MEETING POINT;
3- Only available at experience page, when necessary.

1- OPENING HOURS >>> check Vakanzes page. Timetables can be changed and are for user online assistance;
2- GUEST SERVICE – As tourism grows, the number of cases of people being scammed increases. The 100% online service allows for written proof through the exchange of messages by WhatsAPP, ticket system or EMAILS, being the only legal way to record in writing everything that was contracted by guests.
3- OFFICE – Vakanzes does not have a physical space. We divide our time between providing service at the established time to respond to emails and developing/organizing/prospecting experiences/products through teleworking.
4- BRANCH – We do not have any branches directly. We are experts on platform destinations, we talk about each destination in first person and our suppliers are an extension of VAKANZES.

VAKANZES assumes responsibility for the order procedures. The characteristics and conditions of each experience result from the information sent by suppliers, and their updates are their own responsability. Therefore, VAKANZES has no responsability for any differences in the characteristics and conditions of the experiences/products that may be found during the same. Any changes to experience characteristics, itineraries, photos, orders confirmation and cancellation conditions are included by suppliers on VAKANZES platform for guest information.

Guests are responsible for the veracity of all information relating to his/her personal identification provided to VAKANZES. Order confirmation always presupposes sending proof of bank transfer with amount of the respective booking to the email info@vakanzes.com (when necessary). The bank transfer receipt must be legible, indicate the transaction number and date, destination account and source account of the transaction. If the reservation start date is less than 8 days after the booking request, bank transfer receipts with the scheduled date will not be accepted. Guest must remain communicative and available to respond to any contact from VAKANZES orders service. If any anormal situation, the guest may also contact VAKANZES’s support when they notice the aforementioned anomalies, so that the necessary steps can be taken to correct or justify the situation together with VAKANZES or supplier.

Who are supplier and how can help me?

1- Is a company or an independent professional, with license to sell own experiences/products, verified by Vakanzes;
2- Share own experiences/products to complete and promote available destinations on platform.
3- Write own articles to Vakanzes blog to complete and promote available destinations on platform;
4- Suppliers are perfectly knowledgeable about destinations/experiences/products and can help you better than anyone else to resolve your questions and doubts. When you access ticket system, sometimes Vakanzes team redirect your ticket directly to a supplier; 
5- It may be thanks to him experiences/products that you met Vakanzes, don’t forget to review experience at the end 🙂

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Who are you and how can they help me?

1- It’s a travel lover. An affiliate can be a company, an independent professional or a guest, that promotes the platform’s experiences/products;
2- Some affiliates are perfectly knowledgeable about destinations/experiences/products and can help you better than anyone else to resolve your questions and doubts. When you access ticket system, sometimes Vakanzes team redirect your ticket directly to an affiliate; 
3- It may be thanks to him that you met Vakanzes, that the reason an affiliate win a commission for his activity 🙂

1- Make sure you have ALL DOCUMENTATION up to date, you are the only person responsible for it;
2- If you travel by plane, pay attention to the dimensions and weight required (never take the maximum weight, yes, you will bring some memories, think about them);
3- Forget your society for a few days and respect the destination you are visiting, the people, their customs, traditions, gastronomy and you will be culturally enriched.

Each person books their own transport to meeting point, so you can extend your experience/product time by hours or days.

When not included, it is up to the guest to book once the minimum number of guests reached and confirmed by platform email.

All experiences/products come with insurance included directly by supplier. For cancellation insurance, is not already included. You can add it as an extra on experience page.